Support

WEBSITE CARE PLANS

An all-in-one solution for your website’s maintenance, security, and support

How valuable is your website to your business?

If you’re like most business owners, your website is crucial to the way you do business. It may even be theonly way you do business. It helps you capture leads, allows you to engage with your audience, and generates revenue. With all the demands of running your own business, how great would it be to know your website was always being cared for?

Are you protecting your investment?

From a design perspective, you might get away with only refreshing your site every couple years. But from a code perspective, if you’re not regularly updating the software that powers your site, you leave it open to malware, hackers, and undetected security risks – not to mention penalties from search engines. Do you have a plan in place to protect yourself from these threats?

Can I do this myself?

Keeping your website up to date, backed up and secure can be time consuming and a little tedious. It takes you away from what you should be doing and what you do best. How many more sales could you make, or how many more readers could you reach, if you were able to focus on your site’s content, and not worry about the stability of the software that’s powering it?

Isn’t my web host doing backups of my site?

Yes, most web hosts perform some sort of routine site backup. But what happens if your host’s backups are compromised? What’s plan B? Not only do we provide daily database backups and weekly full website backups, but these backups are stored securely on Amazon’s cloud servers allowing us to quickly restore your site if the need arises. Nobody knows the ins and outs of your site better than us. With this unique knowledge, we will make sure that the the finer details of your site, and your business, are never overlooked.

So what exactly can you do for me?

We’ll take care of all the necessary tasks to keep your site running smoothly and securely. Think of us as your silent (slightly nerdy) partner. We’ve got your back!

Since not all our clients have the same needs, we’ve crafted three valuable offers for you to choose from. Whether you just need help with the basics, want assistance with ongoing small tasks, or desire more strategic partnering, we’ve got you covered! Let’s see which website care plan is right for you…

Starter

^$75/mo

Backup your site weekly
Eliminate comment spam
Notification if your site is down and help brining it back online
Training videos in your Dashboard
Monthly status reports on performance

Incredible

All the Popular plus

^$300/mo

Help with up to 5 additional small task each month*
Search Engine Optimization Report with helpful hints
Strategy sessions to review performance and help you achieve your objectives**
VIP Client status guarantees we will start on any additional design or development within 72 hours of asking***

Support

*Small tasks include any task that takes us less than 30 minutes to complete and typically covers things like content updates, plugin research and setup, theme or stylesheet changes, embedding third-party scripts, server or DNS changes, configuring forms, general WordPress questions and assistance.

**Strategy sessions last one hour and will be handled via phone or Skype. Sessions must be scheduled at least one week in advance and unused sessions do not roll over from month to month.

***Limited to smaller projects only. Additional full website builds may be subject to a longer waiting period before we are able to start.